Returns & Refunds

Tool Crafted Club aims to ensure that you are completely satisfied with your purchase. If you need to return a product or request a refund, please review our Returns & Refunds Policy below:

1. Return Policy

• Eligibility: You may return most items within 30 days of receipt. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Non-Returnable Items: Certain products, such as custom orders or items marked as non-returnable, cannot be returned. Please check the product description or contact us if you are unsure about an item’s return eligibility.
• Return Process: To initiate a return, please contact our customer support team at @toolcraftedclub.zhyiw.com. Provide your order number and the reason for the return. We will provide you with instructions and a return authorization if applicable.

2. Refund Policy

• Processing Time: Once we receive and inspect the returned item, we will process your refund. Refunds are typically processed within 5-7 business days after receipt of the return.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow additional time for the refund to appear in your account, depending on your bank or payment provider.
• Shipping Costs: Shipping costs for returns are non-refundable, except in cases where the item received was damaged or incorrect. In such cases, we will cover the return shipping costs.

3. Exchanges

• Product Exchange: If you wish to exchange a product for a different item, please return the original item following the return process and place a new order for the replacement product. Contact our customer support team if you need assistance with exchanges.

4. Damaged or Incorrect Items

• Report Issues: If you receive a damaged or incorrect item, please contact us immediately at @toolcraftedclub.zhyiw.com. Provide details and photos of the issue, and we will arrange for a replacement or refund as appropriate.

5. Contact Information

For any questions or concerns regarding returns or refunds, please contact our customer support team:

• Address:
  206, Building D, Factory Building, Greentown Science and Technology Park, Guangyayuan Second Industrial Zone, Wuho Community, Bantian Street, Longgang District, Shenzhen, China.

We appreciate your business and are committed to providing a smooth returns and refunds process. Thank you for choosing Tool Crafted Club!