FQA

Welcome to the Tool Crafted Club FAQ section! Here you will find answers to some of the most common questions we receive. If you need further assistance or have additional questions, please feel free to contact us.

1. What types of tools do you offer?

We offer a wide variety of tools including hand tools, power tools, specialty tools, and workshop accessories. Our selection caters to various needs such as woodworking, automotive repair, plumbing, electrical work, and general DIY projects.

2. How can I place an order?

To place an order, simply browse our website, select the products you wish to purchase, and add them to your cart. Proceed to checkout, enter your shipping information and payment details, and confirm your order. You will receive an order confirmation email once your purchase is complete.

3. What payment methods do you accept?

We accept major credit and debit cards including Visa, MasterCard, American Express, and Discover. Payments are processed securely through our online payment gateways. For large orders, we may also accept bank transfers. Please contact us for further details.

4. How do I track my order?

After your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment's status through the shipping carrier’s website.

5. What is your return policy?

You can return most items within 30 days of receipt for a full refund, provided the items are in their original condition and packaging. Some items may not be eligible for return, such as custom orders. Please contact our customer support team for detailed return instructions.

6. How can I contact customer support?

For any questions or support, please reach out to us at +8619213558103. You can also visit us at our store located at 1326 Yinhai Road, Yidong Industrial Park, 23rd Li Street, Yiwu City, Jinhua, Zhejiang, China.

7. What is your shipping policy?

We offer various shipping options including standard and expedited shipping. Shipping costs and delivery times vary based on your location and the shipping method selected. Orders are generally processed within 1-2 business days.

8. How do I update my shipping address or order details?

If you need to update your shipping address or any other order details, please contact us as soon as possible. We can make changes before your order is processed and shipped.

9. Do you offer international shipping?

Currently, we primarily offer shipping within China. For international orders or inquiries, please contact our customer support team for availability and shipping options.

10. How do I find the right tool for my needs?

If you need assistance in choosing the right tool, our knowledgeable staff is here to help. Contact us with details about your project, and we will provide recommendations based on your specific requirements.

11. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately. We will assist you with the return or exchange process to ensure you receive the correct product in good condition.

12. How can I stay informed about new products and promotions?

To stay updated on our latest products, special offers, and promotions, you can sign up for our newsletter on our website. Follow us on social media for additional updates and announcements.

Contact Information:

• Address: 206, Building D, Factory Building, Greentown Science and Technology Park, Guangyayuan Second Industrial Zone, Wuho Community, Bantian Street, Longgang District, Shenzhen, China.

We hope this FAQ section answers your questions. If you need further assistance, don’t hesitate to get in touch with us. Thank you for choosing Tool Crafted Club!